Straight answers
Frequently asked questions
The questions we hear most from businesses funding vans, fleets and equipment. Anything we have missed, just ask.
Getting started
Is there any obligation to proceed after I enquire?
No. Every quote is no obligation. You will get clear terms up front and decide whether to go ahead.
How quickly will I hear back?
We reply the same working day. Most customers have an initial answer on funding options within 24 to 48 hours.
Do you charge broker fees?
No. We do not charge fees for our brokerage services. We are paid commission by the lender when we arrange finance, and it does affect the interest rate you pay; you can ask us for the exact amount before you proceed. Finance is subject to status and eligibility.
Are you regulated by the FCA?
We're an appointed representative. The Fleet Lab Ltd is an appointed representative of Commercial and Asset Finance Ltd, which is authorised and regulated by the Financial Conduct Authority (FCA Registration No. 729014). We act as a credit broker, not a lender.
Eligibility and credit
Will a credit check affect my score?
We can typically give you an initial indication using a soft search, which does not affect your credit score. A full application later in the process may involve a hard search, and we will always tell you before that happens.
What if my business has bad credit or is newly formed?
With a panel of over 120 lenders, including challenger banks and private lenders, we are often able to place applications that a single high street bank would decline. Every case is reviewed individually and finance is subject to status and eligibility.
What documents will I need?
Typically basic company and bank details, recent accounts or trading history, and details of the asset or facility you are financing. Your advisor will confirm exactly what is needed for your situation.
Vans and vehicles
Can you source a specific van, not just what is in stock?
Yes. Tell us the make, model and spec you need and we will source it UK wide, alongside arranging the finance. From single panel vans to full fleets and specialist conversions.
Can I finance a van and other business costs together?
Yes. Many customers combine vehicle finance with invoice finance, VAT loans or asset finance under a single relationship.
What can you finance?
Commercial vehicles of every kind, plus hard assets such as plant and construction equipment, soft assets such as IT and office fit out, business loans including VAT and tax loans, invoice finance, and commercial property.
Do you only work in Wales?
No. We are based in Cardiff and work with businesses across Wales and the whole UK. Vehicles are sourced and delivered nationwide.
During and after
Will I deal with one person throughout?
Yes. You get a single, named point of contact from first enquiry through to funds being released, not a call centre.
Can I settle early or change my agreement later?
Early settlement is usually possible. Terms vary by lender and product, and your advisor will explain the specific terms of your agreement before you sign anything.
Which finance type is right for me?
It depends on your cash flow, tax position and whether you want to own the vehicle. Hire Purchase suits long term ownership, Finance Lease keeps monthly costs lower, and Contract Hire offers a fixed all in rental. We compare all three for your situation and recommend the right structure.
Is the payment calculator a quote?
No. The calculator is an illustration only, based on a flat rate example. Real terms depend on the lender, the asset and your business profile. Finance is subject to status and eligibility.
Want more detail? Compare the numbers on our finance options page, run the payment calculator, or browse the vehicles we supply.
Still got a question?
Call, message or send the form. Independent advice with no broker fees, and a reply the same working day.
